Pool equipment spare parts on the counter of the Caloundra shop

Swimming Pool Store for Kings Beach

Sunshine Coast Region, QLD

Minutes from the beachfront, with the part on the shelf

Spare parts and repair advice over the counter at 134 Bulcock Street, for owners, caretakers and building managers

Kings Beach adjoins the Caloundra town centre, which puts our Bulcock Street counter closer to it than to anywhere else we serve. That proximity is the whole point of this page: when something fails, you do not have to book a call-out and wait. You can put the part on the counter and walk out with the answer. Who does that here is worth naming — at the 2021 Census 92.2% of Kings Beach's occupied dwellings were flats or apartments, so the person carrying the part in is often a caretaker or a building manager rather than the owner of a back-yard pool.

Visit the Caloundra shop Call 07 5438 1588

We keep spares across the brands that dominate this end of Caloundra: chlorinator cells and power supplies, pump seals and impellers, motor capacitors, multiport valve spiders and gaskets, filter o-rings, light globes and gaskets, timers, and the unions and fittings that seize up near the water faster than they should.

The point of a counter, as opposed to a delivery slot, is that the diagnosis and the part happen in the same conversation. Bring the failed component and we can usually tell you whether it is the part, the thing it was attached to, or something upstream that will destroy the new one too.

Local knowledge

Why it matters here

The dwelling profile changes who walks in and what they need. With 92.2% of occupied dwellings being flats or apartments and only 5.8% separate houses, most pools here are common property. That has three consequences for a parts counter.

The first is authority. A caretaker can collect a seal or a cell without a committee resolution, where a full equipment replacement usually needs one. Being able to keep a building's pool running on a small part is often the difference between a working pool and a month of correspondence.

The second is documentation. A building's pool has to be seen to be maintained, not just maintained. We can give you the paperwork that goes with a part, which matters more when the person paying is a body corporate rather than a household.

The third is speed. With 45.7% of occupied dwellings rented and 33.9% of private dwellings unoccupied on Census night, a lot of these pools serve short-stay and part-time residents, and an out-of-service pool is noticed immediately by people who are only here for a week.

What owners come in for

Common local challenges

The challenge

A failed part on a pool that cannot wait

Why it happens

33.9% of Kings Beach private dwellings were unoccupied on Census night and 45.7% of occupied ones were rented — short-stay and part-time use, where a pool out of service is noticed the same day.

Why it matters

A call-out booked for next week is a week of complaints for a building manager.

How we help

Kings Beach adjoins the town centre where the shop is, so a part can usually be collected and fitted the same day rather than ordered in.

The challenge

The person holding the part cannot authorise a replacement

Why it happens

With 92.2% of occupied dwellings being flats or apartments, most pools here are common property and major spend needs a committee.

Why it matters

A pool sits out of action while a decision moves between caretaker, manager and committee.

How we help

Where a part will genuinely restore service, we will supply it and document what was replaced, so the small fix does not have to wait on the large decision.

The challenge

Buying the part without finding the cause

Why it happens

The failed component is visible; whatever destroyed it usually is not.

Why it matters

The new part fails the same way and the owner has paid twice.

How we help

A photo of the whole plant, plus what it did before it stopped, usually names the upstream cause. We would rather ask than sell the same part twice.

The challenge

Faults that are not a parts problem at all

Why it happens

Electrical faults, tripping breakers, underground leaks and heater faults all present at the plant but are not fixed at a counter.

Why it matters

Selling a part for one of these is at best useless and at worst unsafe.

How we help

We name them as call-outs. The service vans run from this building and cover Kings Beach, so it is one phone call rather than a referral elsewhere.

The challenge

A chlorinator where only half the unit is spent

Why it happens

Cells and power supplies age at different rates, and a cell can be finished while the supply is sound.

Why it matters

Replacing the pair when only the cell is done wastes money; replacing only the cell when the supply is also tired wastes the new cell.

How we help

We will price it both ways and say which we think it is.

The challenge

Why it happens
Why it matters
How we help
In the shop

What is on the shelves

Spare parts across brands

Chlorinator cells and power supplies, pump seals and impellers, capacitors, multiport spiders and gaskets, filter o-rings, light globes, timers, unions and fittings.

Stocked for the brands common at this end of Caloundra, including gear we did not sell. Most of the rest can be ordered in.

Find a part

Counter diagnosis

Bring the failed part, a photo of the data plate and a photo of the plant, and we will work out whether the part is the problem or a symptom.

Kings Beach adjoins the town centre, so this is a walk-in rather than an appointment.

Ask at the counter

Repairs and call-outs

Electrical faults, tripping breakers, suspected leaks and heater faults handled on site by the team working from this building.

The handover from counter to call-out is one phone call, not a referral somewhere else.

Book a repair

Body corporate and strata support

Parts, documentation and scheduled servicing for common-property pools.

With 92.2% of occupied dwellings here being flats or apartments, most of these pools belong to a building rather than a household.

Talk to us about a shared pool

Free water testing

A full profile with a printed dosing plan, at the same counter.

Useful documentation for a building's pool as well as a dosing plan for a private one.

Bring a sample in

Pumps, filters and chlorinators

Complete units where a repair no longer makes sense, installed and warranted by the same team.

We will price cell-only against a matched replacement rather than defaulting to the bigger job.

Price a replacement
Who is behind the counter

Credentials and cover

Billabong Pool Service & Supply publishes ABN 63 010 047 239 and QBCC Licence No. 69021 in its own site footer. The shop is at 134 Bulcock Street, Caloundra QLD 4551 on 07 5438 1588, trading Monday to Friday 8:00am–4:30pm and Saturday 8:00am–12:00pm, with the service team working out of the same building. Anything on the electrical side needs a licensed tradesperson and we will not pretend otherwise. Billabong does **not** issue pool safety certificates and does not perform pool safety inspections — that is a licensed pool safety inspector's work.

Pricing

What we list

Where to find us

Three shopfronts on the Sunshine Coast

Good to know

Frequently asked questions

Do you stock parts for equipment I did not buy from you?

Yes. We carry spares across the common brands and can order most of the rest, usually within a few days. The model and serial from the data plate tell us more than the brand name does.

Can I fit it myself?

Plenty of parts, yes — o-rings, baskets, seals, cells, cartridges — and we will walk you through it. Anything on the electrical side needs a licensed tradesperson, and we will not pretend otherwise.

How fast can someone get out here if I do need a technician?

Kings Beach adjoins the town centre where the shop is, so it is one of the shorter runs the service vans do. Urgent faults — no circulation in mid-summer, a leak losing water fast — get prioritised.

Is it worth repairing an old chlorinator?

If the power supply is sound and only the cell is spent, usually yes. If both are tired, a matched replacement generally costs less over its life. We will price it both ways rather than assuming.

I look after a unit block. Can I buy parts without a committee decision?

That is between you and your committee, but a small part that restores service is a different order of spend from a replacement, and we can document exactly what was supplied and why. Most of the pools here are common property, so this is a normal conversation for us.

What should I bring so you can help first time?

The old part if you can remove it safely, a photo of the data plate, a photo of the whole plant, and what it did before it stopped. The symptom usually names the fault.

Next step

Something broken? Bring the part down to Bulcock Street, or send a photo of the data plate and the plant, and we will tell you what it needs — including when what it needs is a technician rather than a part. Call 07 5438 1588.

Visit the Caloundra shop (07) 5438 1588
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References

Sources

ABS 2021 Census QuickStats — Kings Beach (Qld) SAL315433,042 residents; 2,457 private dwellings; 92.2% flats or apartments and 5.8% separate houses among occupied private dwellings; 45.7% rented; 33.9% of private dwellings unoccupied on Census night; median age 53
Billabong Pool Service & Supply — site footerABN 63 010 047 239; QBCC Licence No. 69021; 134 Bulcock St, Caloundra; 07 5438 1588; trading hours
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Maroochydore: 07 5443 2111

Caloundra: 07 5438 1588

Noosa: 07 5449 7855

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ABN: 63 010 047 239
QBCC Licence No: 69021

Trading Hours

Mon – Fri                     – 
Saturday                    – 
Sunday                                           Closed
 
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