Pumps, chlorinators and pool chemicals on the shelves of a Billabong Pool Service & Supply shop on the Sunshine Coast

Pool Supply Shop Sunshine Coast

Sunshine Coast Region · Noosa Shire, QLD

Three shopfronts, one coast, and a reading before the advice

Chemicals, parts and equipment for Sunshine Coast pools from the Caloundra, Maroochydore and Noosa shops, with in-store water testing at the counter

Billabong Pool Service & Supply trades from three shopfronts: 134 Bulcock Street in Caloundra, 7 Kayleigh Drive in Buderim for the Maroochydore side of the coast, and 20 Rene Street in Noosaville. Each carries the same range and each runs an in-store water test. This page is the front door to all three, and to the suburb pages below it that say what pools in each part of the coast tend to need.

Find your nearest shop Call 07 5443 2111

Pool supplies are sold everywhere. What is harder to find is a counter that reads your water before selling you anything. Every Billabong shop runs an in-store test, and the shelf behind it is stocked to what this coast asks of a pool: water that never gets cold enough to stop a pool, a wet season that arrives in a handful of big falls, and salt in the air within a few streets of the beach.

The coast is also, overwhelmingly, a place of backyard pools. The Sunshine Coast Region counted 342,541 people at the 2021 Census with 73.1% of its occupied homes separate houses; Noosa Shire added 56,298 people, 79.5% in separate houses. One figure separates the two ends of the coast for a pool shop: 9.3% of private dwellings across the Sunshine Coast Region were unoccupied on Census night, against 18.0% in Noosa Shire. The northern end has a large share of pools looked after from a distance, and the suburb pages for that end are written for it.

Local water knowledge

What your pool needs here

The coast does the same three things to every pool here, at different strengths depending on the street.

Sun. Mean daily maximums at Sunshine Coast Airport run from 21.2 °C in July to 29.1 °C in January, and the mean July minimum is 9.7 °C. The water never gets cold enough to stop a pool, and from spring onward UV strips free chlorine faster than most owners dose it. That is why stabiliser is part of every test we run, and why chlorine that "stopped working" in November is usually chlorine that was never protected.

Rain. The airport averages 1,492.6 mm a year, and 710 mm of it, almost half, falls between December and March. February alone averages 217.5 mm; September, the driest month, 51.1 mm. A big fall dilutes the water, drops the alkalinity and washes in whatever was on the paving, so the pool that was fine on Friday is cloudy on Monday. After a storm the useful purchase is a test, then balancers and clarifier in the right order, not a drum of chlorine.

Salt. Close to the beach the air carries salt and the humidity holds it on every metal surface at the equipment pad. Terminals, housings and fittings corrode before their time. It is the reason the parts wall is as deep as the chemical wall, and why the service team works out of the same buildings as the shops.

The suburb pages below carry the detail for each part of the coast, grouped by the shop that serves them.

From the Caloundra shop

134 Bulcock Street, Caloundra · 07 5438 1588

From the Maroochydore shop

7 Kayleigh Drive, Buderim · 07 5443 2111

From the Noosa shop

20 Rene Street, Noosaville · 07 5449 7855

What brings people in

The problems behind the purchase

The challenge

Chlorine that disappears from spring onward

Why it happens

Free chlorine is broken down by UV. With daily maximums climbing from 25.8 °C in October to 29.1 °C in January, the dose that held the pool in June is gone by lunchtime in December unless stabiliser is protecting it.

Why it matters

Owners read it as the chlorine having failed and buy more of it. The water goes green in days, not weeks, and the recovery costs more than the season's dosing would have.

How we help

Stabiliser is part of every profile we run at all three counters. We size chlorine, salt and stabiliser to the reading and the month, and say plainly when the answer is simply more of what you already use.

The challenge

A wet season that arrives in three or four big falls

Why it happens

Almost half the year's rain at Sunshine Coast Airport, 710 mm of a 1,492.6 mm annual mean, falls between December and March, much of it in storms rather than steady rain.

Why it matters

A single fall dilutes the pool, drops total alkalinity and pH, and washes leaves and paving grit into the water. Sanitiser is used up on the debris, and the pool clouds within a day or two.

How we help

Bring a sample after the storm rather than a guess. We test, then sell balancers, clarifier and sanitiser in the order they need adding, which is the part a bottle label cannot tell you.

The challenge

Salt air at the equipment pad

Why it happens

Within a few streets of the beach the air carries salt, and the coast's humidity, 71% at 9am on the annual average, keeps it on every metal surface. Pump terminals, chlorinator housings and fittings corrode.

Why it matters

Equipment fails before its time, usually in the first hot week when it is working hardest. A seized pump in January means a green pool by the weekend.

How we help

The parts wall is as deep as the chemical wall: baskets, lids, cartridges, cells, unions and fittings across the common brands, and the service team in the same building when it turns out to be a repair rather than a part.

The challenge

Winter that never quite stops the pool

Why it happens

July's mean maximum is still 21.2 °C. Owners shut the pump down from June because nobody is swimming and the water looks fine.

Why it matters

With no sanitiser and no circulation, organic matter builds quietly for three months, and the first warm week in September turns it. A spring recovery is the most expensive purchase in the pool calendar.

How we help

A cover, a couple of hours of pump a day and a low chlorine residual cost a fraction of a recovery. We would rather have that conversation in May, at any of the three counters.

The challenge

Pools looked after from a distance

Why it happens

18.0% of Noosa Shire's private dwellings and 9.3% of the Sunshine Coast Region's were unoccupied on Census night: holiday homes, short stays and second homes whose pools nobody reads for weeks at a time.

Why it matters

The owner is not on site when the water changes, and whoever is on site is rarely the person who knows the pool. Problems are found on arrival, on the first day of a holiday.

How we help

A robotic cleaner on a timer, a cover, and a written note of what to add and when for whoever is on site. The Noosa suburb pages above are written for exactly this kind of ownership.

The challenge

Buying the product before the reading

Why it happens

A problem is visible in the pool; its cause is not. Cloudy water, a green tinge or a chlorine smell each have several causes, and the shelf offers a product for every one of them.

Why it matters

Money goes on correcting a pool rather than holding one. The chemicals are the same; the quantity, and the number of trips, are not.

How we help

A test first. Bring a sample to whichever counter is nearest and the advice starts from a reading of your water, not from the shelf. Many samples come back fine, and we say so.

Our pool supply range

What is on the shelves

Chlorine that disappears from spring onward

Free chlorine is broken down by UV. With daily maximums climbing from 25.8 °C in October to 29.1 °C in January, the dose that held the pool in June is gone by lunchtime in December unless stabiliser is protecting it.

In-store water testing

Bring a sample to any of the three counters. The profile covers pH, chlorine, alkalinity, stabiliser and calcium hardness, and the advice follows the reading.

The two readings home kits get least reliably, stabiliser and calcium hardness, are the two that cause the most trouble on this coast.

Find your nearest shop

Chemicals and water care

Chlorine, salt, stabiliser, balancers, clarifiers and algaecides, sold with the dose and the order they need adding in.

Sized to the month rather than the shelf. Summer demand and winter demand are not the same pool.

See the chemical range

Pumps, filters, chlorinators and parts

Replacement pumps, filters, chlorinators and the parts that wear out quietly: baskets, lids, cartridges, cells, unions and fittings.

Bring the old part in and we will match it. If it is a repair rather than a part, the service team is in the same building.

Pool repairs

Robotic pool cleaners

Dolphin robotic cleaners matched to what your pool collects, from fine sand to leaf litter, and to how often anyone is there to empty them.

For a pool looked after from a distance, a cleaner on a timer does the part of the job nobody is home for.

See the Dolphin range

Pool heating

Solar, gas and electric heat-pump systems to open the swimming season earlier and close it later.

Mean maximums sit above 21 °C in every month here; the water, not the air, is what closes the season.

Pool heating options

Covers and blankets

Covers and blankets that cut evaporation, hold heat and keep the wet-season debris out of the water.

The cheapest maintenance decision available on this coast, and the one we would most like owners to make before June.

Covers and blankets
Advice before product

Why owners come back

Billabong Pool Service & Supply is family owned and publishes ABN 63 010 047 239 and QBCC Licence No. 69021 in the footer of every page on this site. The business runs the service and repair work from the same three addresses as the shops, so a counter conversation that turns out to be a repair does not send you somewhere else. Billabong does not issue pool safety certificates and does not perform pool safety inspections; that is a licensed pool safety inspector's work.

Pricing

What we list

Where to find us

Three shopfronts on the Sunshine Coast

Good to know

Frequently asked questions

A wet season that arrives in three or four big falls

Which Billabong shop is closest to me?

There are three. Caloundra is at 134 Bulcock Street, Caloundra; Maroochydore trades from 7 Kayleigh Drive, Buderim; Noosa is at 20 Rene Street, Noosaville. The map for each is further down this page, and the suburb pages linked above say which shop serves which part of the coast.

Do all three shops test water?

Yes. Bring a sample in a clean, sealed container to whichever counter is nearest. The profile is the same at each, and the advice follows the reading rather than the shelf.

Do I need to know what to buy before I come in?

No. Bring a water sample and, if the problem is equipment, the old part. A test tells us where the pool actually is, and the old part tells us which fitting you need. Guessing at either is how the same trip gets made twice.

What should I do after a big storm?

Skim and vacuum the debris, run the pump, then bring a sample in before adding anything. A big fall dilutes the water and drops alkalinity and pH, so the order of correction matters more than the products. Chlorine alone, added to unbalanced water, is the common mistake.

Why does my chlorine keep running out in summer?

UV breaks down free chlorine, and daily maximums near 29 °C in January mean the water is being stripped all day. Stabiliser is what protects it. Too little and the chlorine is gone by the afternoon; too much and it locks the chlorine up so the pool tests as sanitised and behaves as though it is not. It is tested rather than guessed.

Can you match a part if I bring the old one in?

Yes. Baskets, lids, cartridges, cells, unions and fittings across the common brands are on the wall at each shop. If the part has failed because of something else, a pump drawing air or a cell running on unbalanced water, we will say so before selling a replacement.

Is the Maroochydore shop actually in Maroochydore?

No. It trades from 7 Kayleigh Drive, Buderim, on the Maroochydore side of the coast, and the business has always called it the Maroochydore shop. The Caloundra and Noosa shops are in Caloundra and Noosaville respectively.

Next step

Bring a water sample to the nearest shop and buy only what the numbers call for. The Caloundra shop is on 07 5438 1588, the Maroochydore shop at Kayleigh Drive, Buderim on 07 5443 2111, and the Noosa shop on 07 5449 7855. All three trade Monday to Friday 8:00am to 4:30pm and Saturday 8:00am to 12:00pm.

Find your nearest shop (07) 5438 1588 Call 07 5443 2111
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References

Sources

ABS 2021 Census QuickStats — Sunshine Coast (Qld) LGA36720342,541 people; 73.1% of occupied private dwellings separate houses; 9.3% of private dwellings unoccupied on Census night
ABS 2021 Census QuickStats — Noosa (Qld) LGA3574056,298 people; 79.5% of occupied private dwellings separate houses; 18.0% of private dwellings unoccupied on Census night
Bureau of Meteorology — climate statistics, Sunshine Coast Airport (station 040861)Mean annual rainfall 1,492.6 mm; February 217.5 mm and September 51.1 mm; 710 mm December to March (sum of the four monthly means); mean maximum 29.1 °C January and 21.2 °C July; mean minimum 9.7 °C July; mean 9am relative humidity 71% annual
Billabong Pool Service & Supply — site footerABN 63 010 047 239; QBCC Licence No. 69021; the three shop addresses, phones and trading hours
Billabong Pool Service & Supply — Who We AreFamily owned; covering the entire Sunshine Coast; (07) 5443 2111 as the business number on the About page